Frequently Asked Questions

I connected my ONVIF IP camera to the DJI O4 Ground Station properly, but why isn't the live feed appearing in FlightHub 2?

1. Check IP Configuration: If both the IP camera and the WAN port of the DJI O4 Ground Station are connected to the same network switch, make sure DHCP is enabled on the camera to assign IP addresses automatically.
2. Verify ONVIF Support: Confirm that your camera natively supports the ONVIF protocol and verify that the feature has been explicitly activated within the camera's dedicated configuration software.
3. Run a Network Discovery Test: If ONVIF is active but the camera remains hidden, connect a PC to the network and use a third-party utility like ONVIF Device Manager to verify if the camera is visible to other devices on the LAN.
4. Authenticate Camera Credentials: If the camera icon is visible in DJI FlightHub 2 but the live stream won't load, input the camera’s admin username and password to complete the security authentication.

Which video formats does the DJI O4 Ground Station support for third-party IP cameras, and does it feature built-in support for PTZ controls and camera alerts?

1. Video Stream Compatibility: The system exclusively supports H.264 video streams, with a maximum capacity of 4 simultaneous live feeds.
2. PTZ Functionality: For cameras equipped with PTZ (Pan/Tilt/Zoom) capabilities, control options become actively available directly on the DJI FlightHub 2 live stream page once a successful connection is established.
3. Camera Alerts: If your camera features motion detection or occlusion (tampering) alarms, activate these notifications within the camera's native configuration settings. Once enabled, these alerts will automatically pass through to DJI FlightHub 2.

Please note that these features rely entirely on your camera's hardware and software capabilities. If the camera lacks native support or has compatibility issues with these functions, the corresponding features inside DJI FlightHub 2 will be unavailable.

What is the network architecture for connecting IP cameras to the DJI O4 Ground Station, and what are the hardware power requirements for these cameras?

1. Network Configuration: Connect your ONVIF cameras and the WAN port of the DJI O4 Ground Station to the same network switch.
2. Power Delivery: Please note that the DJI O4 Ground Station does not supply power to downstream hardware. All IP cameras must be powered independently using an external PoE switch or a dedicated DC power adapter.

Which third-party IP cameras can I use with the DJI O4 Ground Station?

1. ONVIF Cameras: Cameras must utilize H.264 video encoding. Ensure DHCP is enabled on the camera to allow automatic discovery and connection via the Ground Station’s WAN port.
2. GB/T 28181 Cameras: H.264 encoding is strictly required. The camera must reside on the same network subnet as the DJI O4 Ground Station’s WAN port. Additionally, you must disable automatic IP assignment on the ground station and manually configure a static IP address.
3. Verified Models & Guides: To access a complete list of tested camera models and detailed deployment instructions, please visit the Downloads page on the official DJI website.

Can I connect third-party IP cameras to the DJI O4 Ground Station while it is in Relay Mode?

No, IP camera integration is not supported in Relay Mode because it lacks direct internet connectivity. To successfully connect and stream from your IP cameras, you must switch the ground station to Gateway Mode.

Where can I purchase Remote ID and ADS-B receivers that are compatible with the DJI O4 Ground Station?

Discover compatible third-party additions by visiting the official DJI Enterprise website, navigating to Ecosystem in the top bar, and selecting the Ecosystem Solution Catalogue. Purchase options are managed directly through each partner's own channels.

(Please note: This directory is provided solely for informational purposes. Inclusion in the catalogue does not imply an official endorsement or sponsorship by DJI.)

What network switch specifications are required for the DJI O4 Ground Station?

DJI recommends using a Gigabit PoE switch to provide both network access and power to the DJI O4 Ground Station simultaneously. Make sure the switch's PoE power class matches the specific requirements for your environment's operating temperature range. For detailed power specs, please refer to the Specifications page.

What are the minimum network bandwidth specifications for the DJI O4 Ground Station?

DJI recommends a minimum network bandwidth of 100 Mbps. If your installation includes IP cameras, consider setting up a dedicated network for them to isolate traffic and minimize latency.

What is the maximum distance when connecting the DJI O4 Ground Station via Ethernet?

1. To DJI Dock 3: There is no distance restriction between the DJI O4 Ground Station and the DJI Dock 3.
2. To Network Switch: The maximum cable deployment distance between the DJI O4 Ground Station and your network switch is 100 m.

What causes the increased pre-flight preparation time when selecting the DJI O4 Ground Station?

Designating the DJI O4 Ground Station as the communication relay necessitates the pre-loading of link-configuration data prior to flight authorization. This initialization process extends the total pre-flight sequence by approximately 10 seconds.

What should I check if the DJI O4 Ground Station fails to connect to the cloud platform?

1. Check the PoE Power Supply: Ensure your PoE power source meets the device requirements. Non-standard PoE or Type 1 power supplies will not power the DJI O4 Ground Station. For operation in extreme environments ranging from -40° to 55°C (-40° to 131°F), a Type 4 (PoE++) supply with adequate per-port power output is required.
2. Verify the Operation Mode: Confirm that the ground station is set to Gateway Mode (indicated by a purple Mode Indicator light). Relay Mode (indicated by a blue light) does not support direct internet access. To switch to Gateway Mode before deployment, press the power button three times consecutively.
3. Test Network Connectivity: Ensure the system has internet access. You can run a built-in network test from within the DJI Enterprise app during the deployment process.
4. Check Network Bandwidth: Confirm that your network bandwidth meets the minimum requirement of 100 Mbps or higher.
5. Inspect Ethernet Cable Wiring: Verify that both ends of your Ethernet cable are crimped using the standard T568B wiring sequence. You can use a network cable tester to confirm the pinouts are correct.

What is the purpose of the sub-2GHz band on the DJI O4 Ground Station?

The Sub2G frequency band encompasses radio frequencies operating below the 2 GHz* threshold. Activating this band on supported aircraft optimizes the communication link with the remote controller, simultaneously extending the maximum transmission range and bolstering resistance to electromagnetic interference.

* The Sub2G band is only supported when pairing the Matrice 400 with the DJI O4 Ground Station. Regional restrictions apply; please consult your local laws and regulations for availability.

What is the default Relay Mode Remote Access password, and how do I reset it if it's forgotten?

1. Default Password: The factory-set password is 123456. You will be prompted to change this password during your initial login.
2. Password Storage: Your remote controller and DJI FlightHub 2 automatically save passwords for previously paired ground stations, allowing you to view them directly in the app after a successful connection. Always safely document any new passwords you create.
3. Password Reset: If you cannot access a previously connected remote controller, press and hold the power button on the DJI O4 Ground Station for 8 seconds to restore the default password (123456).

Is the DJI Dock 3 compatible with both the DJI O4 Ground Station and D-RTK 3 Relay Station simultaneously?

Concurrent operation within a single task is not supported at this time. This functionality is planned for implementation in a future firmware update.