Returns & Refunds
Shipping For Returns:
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Canada: Return Shipping is covered by DrDrone for items that have manufacturing defects. Return Shipping is not covered by DrDrone if return reason is anything other than the product being defective.
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USA: Return Shipping is covered by DrDrone for items that have manufacturing defects. Return Shipping is not covered by DrDrone if return reason is anything other than the product being defective.
A Return Will Be Accepted If:
- Within 21 calendar days of delivery if the product has no manufacturing defect, is unopened, has not been activated. The customer is responsible for return shipping costs in this case.
- Within 10 calendar days of delivery if the product has a manufacturing defect. The customer is not responsible for return shipping costs in this case.
A Return Will Not Be Accepted if:
- The refund was requested beyond 21 calendars days of delivery or the product was opened.
- Product sent in for refund does not include all original accessories, attachments, and packaging, any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
- Legal proof-of-purchase or receipts are not provided or are reasonably believed to have been forged or tampered with.
- Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
- Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.
- Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.
- Respective product has not been sent back to DrDrone 7 calendar days after return approval from DrDrone.
- The date of activation exceeds 10 days after the date of delivery for manufacturing defect items.
- If the product is an Enterprise Product, activation code (DJI Care, DJI Care Refresh, Osmo Shield, Enterprise Shield, CinemaDNG, Apple ProRes License or any other virtual product including Training Courses)
- If product is an Open Box item except when it is received damaged.
- If product is a repair part. All repair parts are final sale items and cannot be returned.
