• Your Cart is Empty
DJI Neo in flight

Frequently Asked Questions

DJI Neo

PRODUCT

Q: Who is the DJI Neo designed for?

A: DJI Neo is the ultimate vlogging companion, designed to effortlessly capture the beauty of everyday life, leisure activities, cherished family moments, and playful pets.
Whether you're embarking on travels, camping adventures, cycling escapades, skateboarding tricks, hiking excursions, or simply want to preserve precious memories, DJI Neo's portability and ease of use make it the perfect companion.
Recommended for users 16 years and older.

Q: What are the different ways to control DJI Neo?

A: DJI Neo has five control options: Palm Control, Mobile App Control, Voice Control, Remote Controller Control (sold separately), and Immersive Motion Control (sold separately). Choose the method that works best for you.

Q: What creative and intelligent shooting modes does DJI Neo offer?

A: DJI Neo offers intelligent shooting modes, including Follow, Dronie, Circle, Rocket, Spotlight, and Custom (Palm/Mobile App control) and QuickShots modes (Standard Remote Controller). Custom mode defaults to DirectionTrack, with Helix and Boomerang accessible via DJI Fly app.

Q: Which remote controllers and Goggles can connect to the DJI Neo?

A: DJI Goggles 3, DJI RC 2, DJI RC-N3 Remote Controller, DJI RC-N2 Remote Controller, DJI RC Motion 3, and DJI FPV Remote Controller 3.

FLIGHT

Q: Is obstacle avoidance available on DJI Neo?

A: DJI Neo does not have built-in obstacle avoidance. For safe flight, operate in open areas or maintain visual line of sight. For beyond visual line of sight (BVLOS) flights, ensure aircraft integrity, user expertise, and compliance with local BVLOS regulations.

Q: How user friendly is DJI Neo's palm control?

A: DJI Neo's palm control is incredibly intuitive, making it easy for anyone to use, even if they've never flown a drone before. With palm control, DJI Neo can launch and land on your hand, and automatically track your subject using advanced visual algorithms, all without needing a remote or extra devices. Currently DJI Neo can only track human subjects, and is not able to track other types of subjects.

Q: Does DJI Neo support Manual mode control?

A:  Yes, DJI Neo supports Manual mode, making it an ideal entry-level drone for learning and practicing fundamental skills like throttle control, altitude maintenance, and level flight. However, please note that Manual mode is not suitable for advanced maneuvers like high-speed flight, dives, or complex aerial stunts.
Important Safety Note: Be cautious and attentive when flying in Manual mode (M mode).

Q: Can DJI Neo's intelligent tracking reliably follow me?

A: Once DJI Neo uses its visual algorithms to lock onto you, it will consistently track your movement path and adjust its speed to match yours, resulting in smooth and intelligent follow shots.

CAMERA

Q: What is DJI Neo's camera performance like?

A: DJI Neo offers exceptional video and photo quality, making it perfect for everyday filming and sharing. It records stunning 4K Ultra HD video at 30fps and 1080p video at 60/50/30fps, meeting the high-definition requirements for social media platforms. Additionally, DJI Neo captures impressive up to 12-megapixel photos, ensuring crisp and clear images, including group shots that fit everyone in using mobile app control.

Q: Which image stabilization systems does DJI Neo use?

A: DJI Neo boasts dual image stabilization technologies: RockSteady and HorizonBalancing. When using the DJI Fly app or standard remote controller, both features are always enabled for seamless footage. However, with immersive motion control, you have the flexibility to choose between RockSteady, HorizonBalancing, or disable stabilization altogether. Notably, HorizonBalancing angles vary depending on the control method, with ±30° for palm and mobile app control, and ±45° for remote controller and motion control.

Q: Does DJI Neo support Gyroflow for video stabilization in postprocessing?

A: When recording in 4:3 aspect ratio, DJI Neo's footage is not stabilized in real-time. However, you can achieve stable footage through offline stabilization using Gyroflow software.

Q: How can I download photos and videos from DJI Neo to my mobile device or PC?

A: DJI Neo offers two convenient file transfer methods. Utilize QuickTransfer to wirelessly connect to your mobile phone via Wi-Fi and transfer footage through the DJI Fly app at speeds of up to 25 MB/s, ensuring a stable connection within a 2-meter range. Alternatively, transfer files directly to your computer without powering on the drone by connecting DJI Neo with a data cable. Note that download speeds may vary depending on environmental conditions, with maximum speeds achieved in laboratory settings with minimal interference.

APP

Q: What features unlock when DJI Neo is linked to the DJI Fly app?

A: Connecting DJI Neo to the DJI Fly app elevates your aerial photography experience. Enjoy real-time video transmission, adjust shooting parameters, and effortlessly transfer footage to your mobile device. Leverage your phone's microphone for crystal-clear audio recording or command the drone with voice controls. Post-capture, import your footage into the app and enhance it with Glamour Effects or swift editing tools, transforming your moments into captivating videos.

Q: Which languages are supported for voice control by the DJI Neo?

A: English and Mandarin

Q: Does the footage from the DJI Neo support Sky VFX effects in the LightCut app?

A: Yes, the Sky VFX effects can be applied to footage captured by the DJI Neo

Battery

Q: How long does the battery last in the DJI Neo?

A: Approx. 18 mins (approx. 17 mins with the Propeller Guards)
Each fully charged battery allows the drone to perform at least 20 palm takeoff and landing for shoots in succession using Circle, Rocket and Dronie modes.

Q: How can I charge the batteries for DJI Neo? How long does it take to fully charge a battery?

A: DJI Neo offers two convenient charging methods: utilizing the Two-Way Charging Hub or charging directly through the aircraft body. With the Two-Way Charging Hub and a 60W charger, you can simultaneously charge up to three batteries in approximately 60 minutes from 0% to 100%. Alternatively, charging via the aircraft body with a 30W charger takes around 50 minutes to fully charge from 0% to 100%. Note that the number of batteries charged simultaneously depends on the charger's power, with chargers above 45W supporting three batteries and those below 45W supporting two. Refer to the charger's supported charging protocols for details.

Q: What can the DJI Neo Two-Way Charging Hub do?

A: The Two-Way Charging Hub offers a versatile solution for managing your batteries. It supports USB PD fast-charging protocol, enabling simultaneous charging of up to three batteries. Additionally, the hub provides storage for three batteries, making it a convenient and portable solution. Furthermore, with at least one battery stored, the hub transforms into a power bank, allowing you to output battery power to mobile phones, tablets, and other devices via the USB-C port, providing a reliable source of power on-the-go.

Q: Which chargers can I use to charge the DJI Neo batteries?

A: When using the Two-Way Charging Hub, a USB-C PD adapter that can output a minimum of 45 watts is recommended for simultaneously charging three batteries. When charging the battery in the aircraft body, a USB-C PD adapter that can output a minimum of 30 watts is recommended.